RETURNS
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Please note: Items noted as final sale or not-returnable, gift cards, and electronic gift cards are not eligible for exchange or return. REBECCA CREWS Cosmetics Online monitors return activity and reserves the right to deny returns that, in its sole discretion, do not meet the return policy requirements, in instances of abuse, or for items that were re-sent at no cost in a good faith gesture following a report of non-receipt.Additional non-returnable items:
Used or visibly damaged products
Promotional sale or final sale items
Altered, tailored or customized items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back if it does not meet the requirements for return.
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@rebeccacrews.com
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Shipments and deliveries occur only on weekdays. Shipping is subject to change and will be determined at time of order.
*Shipping charges and times may vary by merchandise.
**Orders placed after 12:00 noon (CT) Friday will be processed Monday. Shipping charges and times may vary by merchandise. A signature may be required, and there may be additional charges if more than one delivery attempt is required. This service is not available for some zip codes.
***Available Monday through Friday only for select zip codes and eligible in-stock merchandise. Holidays are excluded. If there is an unexpected delay, we will make every effort to deliver the order the next business day. I signature and phone number are required.
Not available for PO boxes or APO addresses.
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